We are looking for a Support Manager to join our team and provide high-quality customer support to users across the LATAM region. In this role, you will be responsible for assisting customers via live chat, helping them navigate the platform, resolving inquiries efficiently, and ensuring a smooth and positive user experience.
You will collaborate closely with internal teams to escalate and resolve issues, as well as keep users informed about product updates, promotions, and key platform changes.
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Provide real-time customer support via chat
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Assist users with platform navigation and product-related questions
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Resolve customer issues efficiently and professionally
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Collaborate with internal teams to ensure fast problem resolution
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Communicate updates, promotions, and offers to users
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Maintain high standards of customer satisfaction
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6+ months of experience in Customer Support (chat-based role preferred)
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Fluent Spanish and English (written communication)
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Experience with CRM or ticketing systems is a plus
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Fast typing skills (230+ characters per minute preferred)
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Confident PC user and familiarity with Google Docs / MS Office
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Ability to multitask in a fast-paced environment
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Excellent communication skills
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Stress resistance and ability to perform under pressure
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Opportunity to work in an international team
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Fast-paced and dynamic environment
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Growth opportunities within the company
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Remote work format